Please reach us at support@oursecrets.co.uk if you cannot find an answer to your question.
General Questions
Q: where to buy quality sex dolls online?
A: You can buy quality sex dolls from specialised retailers like our secrets or directly from reputable manufacturers. Look for sites with detailed descriptions, customer reviews, and discreet shipping options. Choosing a trusted source ensures you find a doll that meets your needs. If you have questions, feel free to contact us!
Q: What materials are used in sex dolls?
A: Our dolls are crafted from medical-grade silicone or TPE, chosen for realistic texture and durability. Silicone offers a firmer, life-like feel, while TPE is softer and more flexible.
Find out more on https://oursecrets.co.uk/blog?blog=y
Q: How do I choose the right sex doll?
A: Consider preferences like body type, height, and material (silicone or TPE). We offer customisation options for features such as hair, body, hands & feet, even make up.
Q: Are the dolls customisable?
A: Yes, you can customise body shape, female genitalia, hair, and even facial features, learn more on https://oursecrets.co.uk/shop
Q:Can you share an emotional connection with a sex doll?
A: Yes, emotional intimacy and companionship beyond physical pleasure is possible.
Explore our collection to discover how realistic sex dolls can enhance your emotional life!
Q: Is my purchase discreet?
A: Yes, all orders are shipped in plain packaging with no identifying information.
Q: How long does shipping take?
A: Shipping typically takes 10 - 15 days by air DDP, shipping costs are included in the price.
Q: Do you ship internationally?
A: Yes, but please verify your country’s import regulations.
Q: How do I clean my doll?
A: Use warm water and mild antibacterial soap after each use. Avoid submerging electronic parts.
Q: Can damaged dolls be repaired?
A: Minor repairs can be done with a repair kit, TPE & Silicone repair kits can be found on Amazon or E bay.
Q: How should I store my doll?
A: Store in a cool, dry place, either lying flat or hanging to protect joints.
learn more at https://oursecrets.co.uk/blog?blog=y
Q: Are the materials safe?
A: Yes, all materials are medical-grade, hypoallergenic, and phthalate-free.
Q: Are sex dolls legal?
A: Laws vary by country. Please check local regulations before purchasing.
Q: Do you accept returns?
A:Due to the personal nature of the products, returns are not accepted under any circumstances. each item undergoes thorough quality control, and detailed photographs are taken prior to dispatch to confirm the products condition. these images can be provided on request for verification.
In the unlikely event of damage during transit, the product is fully covered by insurance. Any such issues must be reported within 24 hours of receipt, including photographic evidence of the damage/s, to facilitate the insurance claim process.
We appreciate your understanding of these policies, which ensure the highest standards of quality and safety.
Q: What payment methods do you accept?
A: We accept major credit cards and debit cards.
Q: Is my personal data safe?
A: Yes, we use encryption to ensure your personal and payment information remains secure.
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