Terms and Conditions

Last Updated: 07.09.2024

1. Introduction

Welcome to Our Secrets (www.oursecrets.co.uk) (the "Website"), operated by [Our Secrets] ("we", "us", "our"). These Terms and Conditions ("Terms") govern your access to and use of our Website, including any content, functionality, and services offered on or through the Website. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use the Website.

2. Eligibility

By using the Website, you confirm that you are at least 18 years old or the age of majority in your jurisdiction, and that you are legally capable of entering into a binding contract. If you do not meet these requirements, you must not access or use the Website.

3. Use of the Website

a. Permitted Use

You may use the Website only for lawful purposes and in accordance with these Terms. You agree not to:

Use the Website in any way that violates any applicable local, national, or international law or regulation.
Transmit or procure the sending of any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website or which may harm us or other users of the Website.

b. Prohibited Activities

You are prohibited from:

Attempting to gain unauthorised access to the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website.
Using the Website in a way that could damage, disable, overburden, or impair the Website or interfere with any other party's use and enjoyment of the Website.

5. Products and Services

a. Product Information

We strive to ensure that all product descriptions, images, pricing, and availability details on the Website are accurate. However, we do not warrant that the product descriptions or other content on the Website are error-free, complete, or current.

b. Pricing

All prices are listed in GBP (£) and include VAT (where applicable). Prices are subject to change without notice, but changes will not affect orders that have already been accepted.

c. Payment Methods

We accept payments via [list payment methods, e.g., credit/debit cards. By providing payment information, you confirm that you are authorised to use the payment method.

6. Orders and Cancellations

a. Order Acceptance

All orders are subject to acceptance by us. We reserve the right to cancel or refuse any order for any reason, including, but not limited to, the unavailability of a product, errors in the product or pricing information, or suspicion of fraudulent activity.

7. Shipping and Delivery

a. Shipping Policy

We offer shipping within the UK, EU and to selected international destinations. Shipping costs are included within the price, estimated delivery times will be displayed at checkout. We are not responsible for delays caused by shipping carriers, customs, or other external factors.

b. Risk of Loss

All items purchased from the Website are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.

8. Returns and Refunds

Due to the intimate nature of our products, all sales are final. We do not accept returns or exchanges unless the product is defective or damaged.

a. Defective or Damaged Products

If you receive a defective or damaged product, you must notify us within 14 days of delivery by contacting our customer service at [support@oursecrets.co.uk]. We may request evidence of the defect or damage, such as photographs.

b. Refund Process

If a refund is approved, it will be processed to the original payment method used at checkout. Refunds typically take 5 - 10 business days to process.

9. Intellectual Property

All content on the Website, including text, images, graphics, logos, and designs, is owned by or licensed to [Your Company Name] and is protected by UK and international intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

10. Limitation of Liability

To the fullest extent permitted by law, [oursecrets.co.uk] shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or goodwill, arising out of or in connection with your use of the Website or the purchase of any products from the Website.

11. Indemnification

You agree to indemnify, defend, and hold harmless [oursecrets.co.uk], its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of the Website or your violation of these Terms.

12. Privacy Policy

Your privacy is important to us. Please refer to our [Privacy Policy] for information on how we collect, use, and disclose privacy policy)personal information.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We reserve the right to modify or update these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website following the posting of any changes constitutes your acceptance of the new Terms.

15. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Email: [support@oursecrets.co.uk]
Mailing Address: [Your Mailing Address]
Phone Number: [Your Phone Number]

Return and Refund Policy

Returns Policy

1. All Sales Are Final

Due to the intimate nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been processed and shipped. This policy ensures that every customer receives a brand-new, unused product.

2. Defective or Damaged Products

a. Inspection Upon Delivery

We thoroughly inspect all products before shipment to ensure they are free from defects and damage. However, if you receive a defective or damaged product, you must notify us within 24 hours of delivery.

b. Notification Process

To notify us of a defective or damaged product, please follow these steps:

Contact Us: Email us at [support@oursecrets.co.uk] within 24 hours of receiving your order. Include your order number, a detailed description of the issue, and clear photographs of the defect or damage.
Review Process: Our quality assurance team will review your claim and the provided evidence. We reserve the right to request additional information or photographs if necessary.
Outcome: If we determine that the product is defective or damaged, we will offer a replacement of the same product. In some cases, if a replacement is not possible, we may offer a refund at our discretion.

3. Non-Returnable Items

For hygiene and safety reasons, the following items are strictly non-returnable:

Custom Orders: Any product that has been customized or personalized to your specifications.
Opened Products: Any product that has been opened, used, or tampered with.
Hygiene Products: Any items that are considered personal or intimate in nature once the packaging has been opened or the seal has been broken.

4. Order Cancellations

Once an order has been processed, it cannot be canceled. If you wish to cancel an order, please contact us immediately at [support@oursecrets.co.uk]. We will do our best to assist you, but we cannot guarantee cancellation once the order has entered the processing or shipping phase.

5. Returns/Refunds

Due to the intimate nature of our products, we do not accept returns for health and safety reasons. However, in the unlikely event of damages or defects, our products are covered by insurance. Our quality control process includes detailed photography to ensure product quality before shipment. If your item is damaged or lost in transit, please contact us immediately with supporting documentation. Proven cases of transit-related issues will be covered by insurance, ensuring you receive a high-quality replacement or compensation.

7. Contact Information

If you have any questions or concerns about our returns policy, please contact us at:

Email: [support@oursecrets.co.uk]
Mailing Address: [Your Mailing Address]
Phone Number: [Your Phone Number]

Important Notice:

This strict returns policy is designed to protect both our customers and our business. We take product quality and customer satisfaction seriously. If you have any issues or concerns, we encourage you to reach out to our customer service team for assistance